Reviewed as of January 1, 2026
Protecting your privacy is fundamental to the way Ascensus, LLC and its affiliated companies ("Ascensus," "we," or "us") conduct business. The purpose of this webpage is to inform you how we collect, use, and share the personal information we collect about you from your use of our (i) websites; (ii) mobile apps, if applicable; (iii) products and/or services (collectively, the "Services"); or (iv) when you otherwise interact with us or receive a communication from us.
Our Information Collecting Practices
For detailed information regarding our collection of personal information (i.e., Why we collect it; How we use it; and Your options for limiting our receipt of personal information) please visit the Ascensus Privacy Policy. Please note that this notice and the Ascensus Privacy Policy govern our processing of personal information for which we are a controller. We also act as a processor or service provider on behalf of our business customers. For information regarding how our business customers process your personal information, please review their privacy policies or reach out to them directly.
Note that we never sell your personal information. We also do not disclose your personal information unless permitted or required by law or contract.
Exercising Your Privacy Rights
Depending on where you live in the United States, you may have the following rights with respect to your personal information under applicable data protection laws:
To exercise any of the privacy rights afforded to you under applicable data protection laws, e-mail us at Privacy@ascensus.com or call us at 844-981-1392. Please note that depending on the nature of the services we offer to you, you may also access your personal information by logging into your existing account profile within the applicable secure portal, which enables you to view your account balance and other associated personal information. Again, note that in many cases we only serve as a processor or service provider to you on behalf of our business customers. In such cases, you may need to reach out to them directly to exercise your privacy rights.
You can opt out of targeted advertising by clicking the "Do Not Share My Personal Information" link in our cookie banner. You may also exercise your opt out rights by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC). We honor Opt-Out Preference Signals, including GPC. If you choose to use an Opt-Out Preference Signal, you will need to turn it on for each supported browser or browser extension you use.
You will not be discriminated against in any way by virtue of your exercise of the rights set forth above. However, should you withdraw your consent or object to processing of your personal information, or if you choose not to provide certain personal information, we may be unable to provide some, or all, of our services to you.
Only you, or an authorized agent that you authorize to act on your behalf, may make a request related to your personal information. We must verify your identity before fulfilling your requests, and if we cannot verify your identity, we may request additional information from you. If you are an authorized agent making a request on behalf of another person, we will also need to verify your identity, which may require proof of your written authorization or evidence of a power of attorney. We endeavor to respond to requests within the time period required by applicable law. If we require more time, we will inform you of the reason and extension period in writing.
We do not charge a fee to process or respond to your requests unless they are excessive or repetitive. If we determine that a request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We may deny certain requests, or only fulfill some in part, as permitted or required by law. If you are not satisfied with the resolution of your request and you are afforded a right to appeal such decision, you will be notified of our appeal process in our response to your request.
California Residents
This section provides additional information regarding Ascensus' practices pursuant to the California Consumer Privacy Act of 2018 and its implementing regulations, as amended by the California Privacy Rights Act ("CCPA"), where "Personal Information" has the definition set forth in the CCPA.
Please see below for detailed information about the categories of Personal Information we have collected from California residents during the twelve months preceding the date on which this notice was last updated and the categories of third parties to whom we share Personal Information. For each category of Personal Information set forth in the chart below, the categories of third parties to whom we disclose it for a business or commercial purpose are set forth in Section 5 of our Privacy Policy.
We collect the following categories of Personal Information:
We do "share" the following categories of Personal Information with third-party marketers, analytics providers and other third parties that set cookies and other online tracking technologies on our website.
Contact Directory
Ascensus appreciates your business and strives to provide an enhanced customer service experience. For privacy related questions, please use one of the following contact methods:
General Privacy Related Inquiries:
Specific Privacy Related Inquiries:
Note: To help assure your personal information is kept confidential, we require that you identify yourself when calling by providing specific information, such as your account information and other identifying information.
Changes to Our Privacy Notices
We reserve the right to amend this privacy notice at any time at our discretion. When we make material changes to this privacy statement, we'll notify you through a notice on our website, or as otherwise required by applicable law.